Hubicus Quality Monitoring
- Teams engagement
- Integration by partner
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Quality monitoring solution for customer experience and employee engagement optimization Considered the industry benchmark, #HQM is the must-have SaaS tool for companies whose internal/external customer service department includes 10+ agents. Suitable for any business sector, Hubicus Quality Monitoring is positioned as the employee engagement cloud platform
Benefits
- Contact center quality : +25%
- Appreciable increase of first-contact resolution rate
- Standards and regulation : compliance with applicable standards and regulations
Features
Quality monitoring
Evaluations, Calibration, Target, Reports… All the features you need to measure interactions and monitor results
Quality Management
Workflows, Action Plans, 360° Agent… All the features you need to foster employee engagement
Connectivity and AI
Picking, Export API, User synchronization. Prequalification, Retranscription, Automatic Recording(*) (*) POC